Club88 is committed to protecting the privacy and personal data security of every member in Malaysia. This Privacy Policy transparently explains how we collect, use, store, and protect your information.
Six core privacy protection principles we uphold for every Club88 member in Malaysia
All data transmitted between your device and Club88's servers is protected by industry-standard 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions, including Maybank and CIMB.
Club88 has never sold, rented, or traded member personal data to any third party for commercial purposes, and never will. Your information belongs to you — we use it solely to improve your experience on our platform.
Club88's Privacy Policy is designed to be fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect the data subject rights established under Malaysian law.
We are transparent about what data we collect, why we need it and how long we keep it. There are no hidden terms or undisclosed data collection practices for Club88 members.
Club88 members have the right to access, correct, restrict the processing of, or request deletion of their personal data. Contact us at any time to exercise these rights and we will respond within 14 business days.
Club88's security systems and privacy practices are subject to regular internal and external security audits. Any vulnerabilities identified are addressed promptly to ensure member data remains protected at all times.
Welcome to Club88's Privacy Policy. This document outlines Club88's ("we", "platform", "Company") commitment to protecting the personal data of every individual ("Member", "you") who uses Club88's website and services in Malaysia.
This Privacy Policy applies to all information we collect through the official Club88 website at club88.my, the Club88 mobile app (where available), email communications, live chat, WhatsApp, and other interactions between you and our platform.
Club88 operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. As a responsible data controller, we ensure that all personal data processing activities are carried out lawfully, fairly and transparently. By using the Club88 platform, you acknowledge that you have read and understood this Privacy Policy.
The Simple Version: We only collect the data we need, use it to provide you with the best service possible, keep it secure, and never sell it to anyone. Simple as that.
Club88 collects personal data through various means depending on how you interact with our platform. The types of data we collect are as follows:
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Registration form & KYC |
| Contact Information | Email address, Malaysian mobile number, residential address | Account registration |
| Financial Information | Bank account numbers, e-wallets (Touch 'n Go, GrabPay, DuitNow), MYR transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, operating system, screen resolution | Automatically during use |
| Usage Data | Game history, login times, preferred games, betting amounts | Platform system records |
| Communications | Live chat records, emails, complaints, and feedback | Customer support interactions |
Club88 does not collect credit or debit card information directly. All financial transactions are processed through PCI-DSS certified third-party payment gateways. We only store transaction references — not your full card number.
Club88 uses your personal data only for legitimate purposes to which you have consented. The following are the primary purposes for which Club88 uses your data:
Club88 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.
Club88 follows strict data minimisation principles. We do not share your personal data with external parties except in the following circumstances:
Our Commitment: Club88 never has and never will sell, rent or disclose members' personal data to advertisers, data brokers or unrelated third parties for marketing purposes without your explicit consent.
Club88 continuously invests in cybersecurity infrastructure to protect members' personal data against unauthorised access, loss, alteration or disclosure. Our security measures include:
While Club88 takes all reasonable steps to protect your data, no system is 100% immune to cyber threats. You also play an important role — make sure your Club88 account password is strong, unique, and never shared with anyone.
Club88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the Club88 platform. For more information on managing cookies, refer to your web browser's help guide.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Club88:
Request a copy of your personal data held by Club88 and obtain an explanation of how it is used.
Request the correction of any inaccurate, outdated, or incomplete personal data in your Club88 records.
Object to the processing of your data for direct marketing purposes. You may unsubscribe from marketing communications at any time.
Request the deletion of your personal data under certain circumstances, subject to mandatory record-keeping obligations under applicable law.
Request that processing of your data be restricted during any dispute or investigation relating to the accuracy or legitimacy of the data processing.
Receive your personal data in a structured, machine-readable format for transfer to another data controller if required.
To exercise any of the above rights, please contact Club88's Data Protection team by email at support@club88.my with the subject line "PDPA Data Rights Request". We will respond within 14 business days from the date the request is received.
Club88 retains members' personal data only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law. The following are our data retention guidelines:
Once the applicable retention period has lapsed, your personal data will be securely deleted or permanently anonymised using methods that ensure it cannot be recovered.
The Club88 platform is strictly for individuals aged 21 and above only. We do not knowingly collect, process, or store any personal data from minors.
Should we discover that personal data of a minor has been collected without our knowledge, we will:
If you have reason to believe that a child or minor has registered a Club88 account, please contact us immediately at support@club88.my so we can take immediate action.
The Club88 platform may from time to time contain links to or integrations with third-party websites or services. This Privacy Policy applies to the Club88 platform only and does not cover the privacy practices of any such third-party websites or services.
Club88 is not responsible for the content, privacy practices, or security policies of any third-party websites. We encourage you to read the privacy policy of each website you visit separately to understand how they handle your personal data.
The third-party payment gateways we work with — including Touch 'n Go eWallet, GrabPay, DuitNow, and FPX processors — have their own privacy policies. Please refer to the relevant provider's privacy policy to understand how they handle your financial information.
Club88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or services. The "Last Updated" date at the top of this page will be revised whenever changes are made.
For significant changes to how we use or disclose your personal data, Club88 will notify you through:
Your continued use of the Club88 platform after any amendments to this Privacy Policy are published will be considered your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how Club88 handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For more serious complaints involving data breaches, we aim to provide an initial response within 72 hours. You also have the right to lodge a complaint with Department of Personal Data Protection Malaysia if you are not satisfied with how we have handled your complaint.