Terms & Conditions Club88 – Malaysia Platform Terms of Use

1Acceptance of Terms & Conditions

Welcome to Club88, an online entertainment platform dedicated to players in Malaysia. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and Club88 ("Company", "we", "us").

By browsing the Club88 website, registering a new account, making a deposit, or using any of our games or services, you confirm that you have read, understood, and agreed to be bound by all provisions of these Terms, including Privacy Policy and Responsible Gaming Policy ours, which form part of this agreement.

If you disagree with any part of these Terms, please stop using the Club88 platform immediately. Continued use of our platform following any changes to these Terms will be considered acceptance of those changes.

2Member Eligibility

To register and use the Club88 platform, you must meet all of the following eligibility requirements without exception:

• Aged at least 21 years of age at the time of registration and throughout the duration of your account usage.
• Is a Malaysian citizen or permanent resident registered and domiciled in Malaysia.
• Have full legal capacity to enter into this binding agreement.
• Are not located in any jurisdiction that prohibits participation in online gambling activities.
• Not currently on a self-exclusion list or banned by any relevant regulatory body.
• Not registering on behalf of another person or as an agent, intermediary, or proxy.

Club88 takes the prevention of underage gambling seriously. If we have reasonable grounds to believe that a member is underage, we will suspend the account immediately and conduct a thorough investigation before any decision is made.

3Registration & Account Management

Each individual is only permitted to register and maintain one (1) Club88 account only. This includes accounts registered under different names, email addresses, phone numbers, IP addresses, or payment methods by the same individual.

Upon registration, you are required to:

• Provide accurate, complete, and up-to-date personal information, including your full name, valid Malaysian IC/passport number, date of birth, active Malaysian mobile number, and a valid email address.
• Choose a strong, unique password for your account. Club88 recommends using a combination of uppercase and lowercase letters, numbers, and symbols.
• Update your account information should there be any changes to your personal details.

You are fully responsible for all activities that occur under your account. Club88 is not liable for any losses arising from unauthorised use of your account. If you suspect your account has been accessed without your permission, contact our customer support team immediately via Live Chat or email at support@club88.my.

4Deposits & Payment Methods

Club88 accepts deposits in Malaysian Ringgit (MYR) only. All transactions are processed securely using 256-bit SSL encryption. Accepted deposit methods are:

• Malaysian e-Wallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, Public Bank, RHB Now, and other major Malaysian banks

Deposit conditions that all Club88 members must comply with:

• The minimum deposit amount is RM30 per transaction.
• All deposits must be made using a payment method registered in your own name. Deposits via another person's account or payment method are strictly prohibited.
• Deposit credits are typically reflected in your Club88 account within seconds to 5 minutes. If a deposit is not received within 30 minutes, please contact customer support with proof of transaction.
• Club88 does not charge any processing fees for deposits; however, your e-wallet provider or bank may apply their own charges.
• Deposited funds are intended solely for use on the Club88 platform and may not be transferred to other users.

5Fund Withdrawal

Club88 members may submit a withdrawal request at any time, subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals may only be made to a bank account or e-wallet that is registered under the member's name matching your Club88 account details. Withdrawals to third-party accounts are strictly prohibited.
• Withdrawal requests received during business hours (Monday–Friday, 9am–6pm) are typically processed within 1 to 3 hours. Requests submitted outside business hours may take up to 24 hours.
• Full identity verification (KYC — Know Your Customer) must be completed before your first withdrawal can be processed. Required documents include a copy of a valid Malaysian MyKad or passport.
• Club88 reserves the right to suspend withdrawal processing for any account under investigation for security or fraud-related reasons.

Available withdrawal methods: MYR bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), Touch 'n Go eWallet, GrabPay, and DuitNow. Members are advised to ensure their registered bank account or e-wallet details are accurate and current to avoid any delays in withdrawal processing.

6Bonuses & Promotions

Club88 offers a range of bonuses and promotions to members, including a welcome bonus, weekly cashback, weekend reload bonuses, and special promotions for Malaysian festivities. All bonuses are subject to the following conditions:

• Each bonus has its own wagering requirement specific to each promotion, as clearly stated in the relevant promotional terms. Members must fulfil the wagering requirements before any winnings derived from bonuses can be withdrawn.
• The welcome bonus is only eligible to be claimed one account only by each new member. Any attempt to claim the welcome bonus more than once through different accounts is a serious violation of these Terms.
• Bonuses are non-transferable between accounts and hold no cash value until wagering requirements are fully met.
• Club88 reserves the right to withdraw or cancel any bonus issued if there is evidence of bonus abuse, fraud, or a breach of these Terms.
• The validity period for each bonus will be stated in the respective promotion's terms. Expired bonuses cannot be extended or reinstated.
• Club88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

7Game Rules

All games available on the Club88 platform — including slots, live casino (baccarat, blackjack, roulette), Sports Betting (badminton, Malaysia Super League, EPL), e-sports (Mobile Legends, PUBG Mobile), and table games — are subject to their respective game rules.

• Game-specific rules are displayed within each game's interface. Members are responsible for familiarising themselves with the rules before playing.
• All slot games and table games use a Random Number Generator (RNG) as certified by an independent auditing body. All game outcomes are entirely random.
• Game results that have been recorded and verified by the Club88 system are final and binding, except in cases of proven technical error.
• In the event of a technical disruption or system failure during an active game, Club88 reserves the right to void the relevant round or bet and return the wager to the member's account.
• The use of automation software, bots, scripts, or any unauthorised method to gain an advantage in games is strictly prohibited and may result in account termination and freezing of funds.

For live Sports Betting, displayed odds are subject to change until the bet is confirmed by the system. Confirmed bets cannot be cancelled except under exceptional circumstances as determined by Club88.

8Member Conduct & Responsibilities

Club88 members are expected to conduct themselves in a respectful and responsible manner while using our platform. The following are strictly prohibited and may result in account termination without any refund:

• Registering more than one account or using another person's account.
• Providing false, misleading, or incomplete information during registration or the KYC verification process.
• Colluding with other members to manipulate game outcomes or exploit the bonus system (bonus abuse/collusion).
• Using any unauthorised software, tools, or technical methods to gain an unfair advantage.
• Conducting or facilitating any form of money laundering through the Club88 platform.
• Harassing, threatening, or verbally abusing customer support staff or other members.
• Sharing or selling your Club88 account to another party.

Club88 reserves the right to investigate any account suspected of breaching these Terms. During an investigation, the account may be temporarily suspended and funds may be withheld. Club88 will cooperate with the relevant authorities where required for criminal investigation purposes.

9Account Suspension & Termination

Club88 reserves the right to suspend or terminate the account of any member for the following reasons:

• Breach of any provision under these Terms & Conditions.
• Suspected fraud, proof of deception, money laundering, or any other illegal activity.
• Failure to complete KYC verification within the specified timeframe.
• A self-exclusion request submitted by the member themselves.
• Instructions from the relevant authorities.

Members may also request to close their own account at any time by contacting the Club88 customer support team. Any valid remaining funds will be returned to the original payment method within 5–7 business days after account closure, subject to a final review.

10Limitation of Liability

To the extent permitted by applicable law, Club88 and its affiliated companies, directors, employees, and agents shall not be liable for:

• Any direct, indirect, consequential, special, or punitive loss or damage arising from the use of or inability to use the Club88 platform.
• Service disruptions caused by factors beyond Club88's control, including internet outages, power failures, natural disasters, or third-party actions.
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Game outcomes resulting from a member's misunderstanding or misinterpretation of the game rules.

Club88 does not guarantee that our platform will always be free from errors, disruptions, or defects. We will make every effort to ensure 24/7 platform availability but cannot guarantee 100% uninterrupted uptime.

11Amendments to Terms & Conditions

Club88 reserves the right to modify, add, amend, or replace any part of these Terms & Conditions at any time at our sole discretion. Changes take effect immediately upon being published on the Club88 website.

For significant amendments, Club88 will endeavour to notify members via:

• A pop-up notification upon logging in to your Club88 account.
• An email notification sent to the email address registered to your account.
• Updated as of the "Last Updated" date shown at the top of this page.

It is the member's responsibility to review this Terms & Conditions page periodically for any updates. Continued use of the Club88 platform following the publication of any amendment constitutes full acceptance of that amendment. If you do not agree with any changes made, you should stop using the platform and may request account closure.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties.

12Contact Us

If you have any questions, concerns, or feedback regarding Club88's Terms & Conditions, our team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly on the Club88 platform — average response time under 3 minutes
• WhatsApp: Contact us via the official Club88 WhatsApp number listed on the platform
• Email: support@club88.my — best for detailed enquiries or issues that require documentation

All Club88 customer support agents are fluent in Bahasa Melayu and familiar with the needs of Malaysian players. For account-related issues, please include your account number or registered email address in all communications to help us assist you faster.